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Soho Hotel Documentation

Booking Management

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Bookings can be viewed in list format by going to Hotel Booking > Bookings and in calendar format by going to Hotel Booking > Calendar.

There are 5 booking statuses

  • Confirmed: This is a booking which has been blocked in the availability calendar
  • Pending: This is a booking which is pending confirmation and is currently NOT blocked in the availability calendar, so please be aware that the dates and room are still for other guests to book until you set it to “Confirmed” status
  • Cancelled: This is a booking which has been cancelled, the dates and room will no longer be blocked in the availability calendar and other guests are able to book
  • Maintenance: This is a booking which is blocked in the availability calendar, it functions the same as the “Confirmed” status, but lets you set a different status for accommodation which is unavailable due to reasons other than a guest booking, e.g. if the room needs to be repaired, or you're temporarily closing your hotel, etc.
  • iCal: This is a booking which has been imported via an iCal feed from an external website. The dates and room will be blocked in the availability calendar.